Yes! We prefer to keep our guests on their regular diet to avoid upset tummies. Both of our facilities are equipped with a full kitchen so that we can accommodate any special dietary needs. Trust us when we say that we’ve seen and prepared it all!

You can provide our staff with proper feeding instructions at check-in.

Every dog boarding at Paws is provided a spacious private boarding suite, comfy cot, cozy blankets, and lots of TLC.

You can bring anything you’d like for your dog’s boarding suite, including bedding, toys, and other personal items, such as a t-shirt with your scent for comfort.

*Please understand that although we will do our best to prevent it, we cannot guarantee that personal belongings will not get dirty, chewed, or destroyed.

We understand you may be nervous about leaving your furry family member and may want to check on him during his stay.

You can call or email at any time for an update during your pup’s stay. If you reach us outside of our working hours, we will return your call or email as soon as possible the next day.

You can also view our web cameras from any laptop, computer, or mobile device to see your pup playing in our playgroups.

Hours – You can check-in or check-out any time during our office hours. Our hours are Monday- Friday 6:30 am to 7:00 pm, and Saturday- Sunday from 9:00 am to 4:00 pm. Payment is due at check-out. Rates are charged by the night.

Holidays – The front office is closed on all major holidays; you can not check in or out on these days. Please note that we are still fully staffed on holidays and you can still see your dog playing on our webcams. We do not answer phones or email on Holidays. See the Holiday FAQ for more information.

Payment – Payment is due in full at the time of check-out. We accept Visa, Mastercard, Discover, and Cash. We do not accept checks or American Express.

We are on site 24 hours a day taking care of your pup, however, we cannot check-in or check-out outside of the office hours listed above. We apologize for an inconvenience.

Office Hours

Monday- Friday 6:30 am to 7:00 pm
Saturday- Sunday from 9:00 am to 4:00 pm.

The front office is closed on all major holidays, no checking in or out on these days. We are on site 24 hours a day taking care of your dog, however, we cannot check-in or check-out outside of our office hours. We apologize for any inconvenience.

Holiday Hours

Our front office is closed just six days a year so our staff can enjoy time with family. This means that you can not drop off or pick up your dog during these days. We are still fully staffed on holidays and you can still watch your pup play on our webcams. Please note that calls and emails will be returned the next day.

Closed Days:

Memorial Day
4th of July
Labor Day

Thanksgiving Day
Christmas Day
New Years Day

Winter Holiday Hours:

Thanksgiving Day- Closed, the Friday after open 9am-4pm.

Christmas Day & New Years Day- Closed.

Christmas Eve through New Years Eve we are open 9am -4pm.

Holiday Hours

Our front office is closed just six days a year so our staff can enjoy time with family. This means that you can not drop off or pick up your dog during these days. We are still fully staffed on Holidays and you can still watch your pup play on our webcams. Please note that calls and emails will be returned the next day.

Closed Days:

Memorial Day
4th of July
Labor Day

Thanksgiving Day
Christmas Day
New Years Day

Winter Holiday Hours:

Thanksgiving – Closed

Open 9-4pm on the Friday following Thanksgiving.

Christmas Day & New Years Day- Closed

Open Christmas Eve through New Years Eve from 9am -4pm.

Yes, you can bring your dogs food for his stay. In fact, we prefer to keep our guests on their regular diet to prevent upset tummies.

We feed adult dogs twice a day and puppies three to four times depending on your requirements. Please remember that your pup is going to get more exercise than at home so pack his food accordingly.

You can also bring the treats and chew items that you provide at home.

Your Food

We recommend that you bring more than enough food for your dog’s stay. Please pre-package your pup’s food into daily requirements and/or provide detailed instructions. Please freeze any food that will perish in a refrigerator for long stays.

Our Food

If you would like us to provide food for your dog there is an additional charge of $2.00 per feeding and your pet will be fed our House Food. We have 3 protein bases to choose from.

Special Diets and Allergies

If your dog is allergic to certain foods or has a special medical diet, please bring enough food for your dog’s stay. Also, please make sure that the front desk knows what your dog is allergic too or why they are on a special diet. Please let us know the brand and type of food. This information is critical in case of an emergency.

At Paws we strive to keep all pups in our care healthy and happy. All guests must have proof of current vaccinations from their veterinarian prior to entering the facility. To prevent the spread of germs and illness, we clean the entire facility daily with the same disinfectants that local veterinarians use.

We perform health checks on all boarding guests 2x daily. Any guest that begins to show signs of illness will be isolated to prevent potential spread. Owners and the owner’s vet will be contacted immediately to determine a course of action everyone feels comfortable with.

Paws has a local vet on call at each facility. In the event that we can’t get an immediate appointment with your pup’s vet, we can always get an appointment at ours. In the case of an emergency, the dog will be transported to the nearest emergency facility.

*Please note that you are responsible for any medical bills for your pet.

Yes, we can give medications prescribed by your veterinarian, in the original container with the dosage instructions on the label. No additional charges apply.

*Please note that we are not medical facility and there is no doctor on staff. Please consult with your vet about whether your dog is healthy enough for boarding.

Sorry, we can not accept any dog that has an illness that can be spread to other dogs. If your dog has a contagious condition, please talk to your vet about other options.

Medications

Please bring any medications your dog is on, prescribed by your veterinarian, in the original container with the dosage instructions on the label. Please inform the front desk of why your dog is receiving the medication and if there are any special care instructions. Please do not package your dogs medications in their food portions.

Medical Conditions

If your pup has a non-contagious medical condition, please inform the front office of the condition and what symptoms indicate a problem. Please make sure that we know your care instructions, emergency contact information, vet information, and your wishes in case of a medical emergency.

Special Diets and Allergies

If your dog is allergic to certain foods or has a special medical diet, please bring more than enough food for your dog’s stay. Also, please make sure that the front desk knows what your dog is allergic too or why they are on a special diet. Please let us know the brand and type of food. This information is critical in case of an emergency.

Yes, you can bring your pup’s favorite bed and toys. These items will be put in your dogs boarding suite. If your pup is crate trained, you can bring your dog’s crate. Crates will be set-up in your dog’s suite and the door to the crate will be left open.

At Paws, all dogs will be provided with Paws beds and blankets or you can bring your own.

If your dog loves to chew, please do not bring any items that could be harmful if ingested.

Please note that even dogs that love to stay and play at Paws will occasionally chew up their bed or toy. Please understand that Paws can not be held responsible for any destroyed items. Please do not bring anything that you would be upset if it were destroyed or lost.

An extensive evaluation will be conducted prior to a dog being admitted for doggie daycare. An interview with the owner on the dog’s habits and temperament is the first step. The staff will then evaluate the dog with the owner doing standard touching and temperament testing. The next step is to introduce the dog to the official “group greeter”. This is a dog where all reactions and temperaments are well known. If the one-on-one interaction is good, then the new dog will be introduced to the play group of appropriate size and activity levels.

*Please note that participation in doggie day camp is at the complete discretion of the Paws staff for the health and safety of all dogs.*

All boarding dogs go outside on leash for potty breaks three times daily. The dogs go for their last walk between 8 to 10 pm.

Puppies are walked more frequently to keep up potty training.

During daycare, the playrooms have specially designed indoor dog potties.

If your dog has special requirements, just let the front desk know and we will do our best to accommodate your pup’s needs.

To be eligible for daycare all guests must pass our evaluation process. All pups must also be current on vaccinations (Bordatella, DHPP, Rabies, & Canine Influenza vaccinations) and be on a flea preventative. To be eligible for daycare, all dogs must be good with other dogs and humans.

Puppies must be 4 months or older and spayed and neutered by 7 months of age to participate in playgroup.

Younger pups and unaltered pets can participate in our Individual Care Program.

*Please note that Paws Staff has full discretion on participation in doggie daycare.*

If your dog is boarding for multiple days, we may put your dog on half day play or give your pup full days off from playgroup for their health and safety. During “days off” your pup will participate in our Individual Care Program where they will get additional walks and private interaction with our staff.

The paws staff is trained to evaluate dog behavior and the warning signs before a fight breaks out. Any inappropriate behavior from our guests will result in “time out” or removal from the play group, and owners will be informed of the behavior.

In the event that a fight does occur, the staff will safely break up the fight using distraction techniques. Dogs will be looked after medically, if necessary. Proper documentation and reporting will be completed and owners will be informed. The offending dog(s) will be removed from the playgroup.

There is a risk in free dog play.

Dogs play with their mouths full of teeth and paws with nails. There is always the possibility of scratches, scrapes, nicked ears, and puncture wounds, which may or may not require medical attention.

Owners are often surprised that the dog who gets hurt is often the dog that started the conflict. Your dog’s behavior may be very different when you are not around.

If your dog injures another dog, you are responsible for any cost associated with that injury. If your dog is injured through normal dog play, you are responsible for any cost associated with your dog’s injuries.

Canine Infectious Tracheobronchitis (Canine Cough)

Canine Cough is one of the most common infectious diseases in dogs. Fortunately, the majority of cases are not serious, resolving on their own in 1 to 2 weeks. A dog with Canine Cough will develop a coarse, dry, hacking cough about 5 to 10 days after being infected. It sounds as if the dog needs to “clear its throat” and the cough will be triggered by any extra activity, drinking water, exposure to change of temperature, or exercise. Their general state of health and alertness are usually not affected, they usually have no rise in temperature, and do not lose their appetite.

Canine Influenza Virus

Canine Influenza is similar to influenza in humans. The infection causes upper respiratory symptoms (coughing, sneezing, nasal discharge, mild fever, mild lethargy). In some cases, the illness can become more severe with pneumonia, high fever, and severe lethargy. Rarely, dogs can die from this infection. There are two main strains of CIV. This is a very contagious virus that is airborne and can also be spread by direct contact. Vaccinating is the only way to slow the spread and avoid severe illness.

Canine Cough or Canine Flu?

It’s extremely difficult to tell the difference and only a lab test can tell for sure. The signs of illness in dogs for both canine cough and canine flu are cough, runny nose, fever, lethargy, eye discharge, and reduced appetite, but not all dogs will show signs of illness. The severity of illness associated with canine cough and canine flu in dogs can range from no signs at all (asymptomatic infection) to severe illness from secondary infections that can result in pneumonia and sometimes but rarely death.

*It is important to note that we do require all of our guests to have up-to-date Bordatella and Canine Flu vaccinations, however, these vaccinations do not protect against all strains of Canine Cough and Canine Influenza. This means that a vaccinated dog can still contract the virus, but usually with less severe symptoms. 

How It’s Spread

Canine Cough and Canine Influenza are easily spread through direct contact, surfaces, and air. Dogs can contract Canine Cough or Canine Influenza anywhere an infected dog has been, this includes the vet’s office, the pet store, the dog park, etc. Even in the most hygienic, well-ventilated, spacious dog facilities, the possibility of a dog acquiring Canine Cough or Canine Influenza still exists.

Because a dog with Canine Cough or Canine Influenza may not show symptoms for several days or up to a week after exposure, if an infected dog is in our care, it will likely leave the facility before ever showing signs of the infection.

How It’s Treated

It is always a good idea to have a dog examined if persistent coughing is noticed. Treatment is generally limited to symptomatic relief of the coughing with non-prescription, and occasionally prescription, cough suppressants. If the dog is running a fever or there seems to be a persistent and severe cough, antibiotics are utilized to assist the dog in recovering and prevent any secondary infections.

Prevention

All staff members are familiar with the symptoms of Canine Cough and Canine Influenza and have been trained on how to prevent the spread as best as possible should a dog in our facility show symptoms. We do several health checks on our boarding guests throughout the day and we are constantly sanitizing the facility. We require all of our guests to show proof of current vaccinations including Bordatella, DHPP, Rabies, & Canine Influenza.