Frequently Ask Questions

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  • My pet has a special diet. Can their needs be accommodated?

    Yes! We prefer to keep our guests on their regular diet to avoid upset tummies. Both of our facilities are equipped with a full kitchen so that we can accommodate any special dietary needs. Trust us when we say that we’ve seen and prepared it all!

    You can provide our staff with proper feeding instructions at check-in.

  • What do you supply for overnight boarding?

    Every dog boarding at Paws is provided a spacious private boarding suite, comfy cot, cozy blankets, and lots of TLC.

    You can bring anything you’d like for your dog’s boarding suite, including bedding, toys, and other personal items, such as a t-shirt with your scent for comfort.

    *Please understand that although we will do our best to prevent it, we cannot guarantee that personal belongings will not get dirty, chewed, or destroyed.

  • How can I check on my pet during their stay?

    We understand you may be nervous about leaving your furry family member and may want to check on him during his stay.

    You can call or email at any time for an update during your pup’s stay. If you reach us outside of our working hours, we will return your call or email as soon as possible the next day.

    You can also view our web cameras from any laptop, computer, or mobile device to see your pup playing in our playgroups.

  • What are the Boarding Check-in and Check-out Policies?

    Hours – You can check-in or check-out any time during our office hours. Our hours are Monday- Friday 6:30 am to 7:00 pm, and Saturday- Sunday from 9:00 am to 4:00 pm. Payment is due at check-out. Rates are charged by the night.

    Holidays – The front office is closed on all major holidays; you can not check in or out on these days. Please note that we are still fully staffed on holidays and you can still see your dog playing on our webcams. We do not answer phones or email on Holidays. See the Holiday FAQ for more information.

    Payment – Payment is due in full at the time of check-out. We accept Visa, Mastercard, Discover, and Cash. We do not accept checks or American Express.

    We are on site 24 hours a day taking care of your pup, however, we cannot check-in or check-out outside of the office hours listed above. We apologize for an inconvenience.

  • What are your hours?

    Office Hours

    Monday- Friday 6:30 am to 7:00 pm
    Saturday- Sunday from 9:00 am to 4:00 pm.

    The front office is closed on all major holidays, no checking in or out on these days. We are on site 24 hours a day taking care of your dog, however, we cannot check-in or check-out outside of our office hours. We apologize for any inconvenience.

    Holiday Hours

    Our front office is closed just six days a year so our staff can enjoy time with family. This means that you can not drop off or pick up your dog during these days. We are still fully staffed on holidays and you can still watch your pup play on our webcams. Please note that calls and emails will be returned the next day.

    Closed Days:

    Memorial Day
    4th of July
    Labor Day

    Thanksgiving Day
    Christmas Day
    New Years Day

    Winter Holiday Hours:

    Thanksgiving Day- Closed, the Friday after open 9am-4pm.

    Christmas Day & New Years Day- Closed.

    Christmas Eve through New Years Eve we are open 9am -4pm.

  • What are your holiday hours?

    Holiday Hours

    Our front office is closed just six days a year so our staff can enjoy time with family. This means that you can not drop off or pick up your dog during these days. We are still fully staffed on Holidays and you can still watch your pup play on our webcams. Please note that calls and emails will be returned the next day.

    Closed Days:

    Memorial Day
    4th of July
    Labor Day

    Thanksgiving Day
    Christmas Day
    New Years Day

    Winter Holiday Hours:

    Thanksgiving – Closed

    Open 9-4pm on the Friday following Thanksgiving.

    Christmas Day & New Years Day- Closed

    Open Christmas Eve through New Years Eve from 9am -4pm.

  • Can I bring my dog's own food?

    Yes, you can bring your dogs food for his stay. In fact, we prefer to keep our guests on their regular diet to prevent upset tummies.

    We feed adult dogs twice a day and puppies three to four times depending on your requirements. Please remember that your pup is going to get more exercise than at home so pack his food accordingly.

    You can also bring the treats and chew items that you provide at home.

    Your Food

    We recommend that you bring more than enough food for your dog’s stay. Please pre-package your pup’s food into daily requirements and/or provide detailed instructions. Please freeze any food that will perish in a refrigerator for long stays.

    Our Food

    If you would like us to provide food for your dog there is an additional charge of $2.00 per feeding and your pet will be fed our House Food. We have 3 protein bases to choose from.

    Special Diets and Allergies

    If your dog is allergic to certain foods or has a special medical diet, please bring enough food for your dog’s stay. Also, please make sure that the front desk knows what your dog is allergic too or why they are on a special diet. Please let us know the brand and type of food. This information is critical in case of an emergency.

  • What if my dog gets sick while at Paws?

    At Paws we strive to keep all pups in our care healthy and happy. All guests must have proof of current vaccinations from their veterinarian prior to entering the facility. To prevent the spread of germs and illness, we clean the entire facility daily with the same disinfectants that local veterinarians use.

    We perform health checks on all boarding guests 2x daily. Any guest that begins to show signs of illness will be isolated to prevent potential spread. Owners and the owner’s vet will be contacted immediately to determine a course of action everyone feels comfortable with.

    Paws has a local vet on call at each facility. In the event that we can’t get an immediate appointment with your pup’s vet, we can always get an appointment at ours. In the case of an emergency, the dog will be transported to the nearest emergency facility.

    *Please note that you are responsible for any medical bills for your pet.

  • Can you administer my dogs medications? Are there charges?

    Yes, we can give medications prescribed by your veterinarian, in the original container with the dosage instructions on the label. No additional charges apply.

    *Please note that we are not medical facility and there is no doctor on staff. Please consult with your vet about whether your dog is healthy enough for boarding.

    Sorry, we can not accept any dog that has an illness that can be spread to other dogs. If your dog has a contagious condition, please talk to your vet about other options.

    Medications

    Please bring any medications your dog is on, prescribed by your veterinarian, in the original container with the dosage instructions on the label. Please inform the front desk of why your dog is receiving the medication and if there are any special care instructions. Please do not package your dogs medications in their food portions.

    Medical Conditions

    If your pup has a non-contagious medical condition, please inform the front office of the condition and what symptoms indicate a problem. Please make sure that we know your care instructions, emergency contact information, vet information, and your wishes in case of a medical emergency.

    Special Diets and Allergies

    If your dog is allergic to certain foods or has a special medical diet, please bring more than enough food for your dog’s stay. Also, please make sure that the front desk knows what your dog is allergic too or why they are on a special diet. Please let us know the brand and type of food. This information is critical in case of an emergency.

  • Can I bring my dog's bedding and favorite toys?

    Yes, you can bring your pup’s favorite bed and toys. These items will be put in your dogs boarding suite. If your pup is crate trained, you can bring your dog’s crate. Crates will be set-up in your dog’s suite and the door to the crate will be left open.

    At Paws, all dogs will be provided with Paws beds and blankets or you can bring your own.

    If your dog loves to chew, please do not bring any items that could be harmful if ingested.

    Please note that even dogs that love to stay and play at Paws will occasionally chew up their bed or toy. Please understand that Paws can not be held responsible for any destroyed items. Please do not bring anything that you would be upset if it were destroyed or lost.

  • How are the dogs evaluated for doggie daycare?

    An extensive evaluation will be conducted prior to a dog being admitted for doggie daycare. An interview with the owner on the dog’s habits and temperament is the first step. The staff will then evaluate the dog with the owner doing standard touching and temperament testing. The next step is to introduce the dog to the official “group greeter”. This is a dog where all reactions and temperaments are well known. If the one-on-one interaction is good, then the new dog will be introduced to the play group of appropriate size and activity levels.

    *Please note that participation in doggie day camp is at the complete discretion of the Paws staff for the health and safety of all dogs.*

  • Where do the dogs go to the bathroom?

    All boarding dogs go outside on leash for potty breaks three times daily. The dogs go for their last walk between 8 to 10 pm.

    Puppies are walked more frequently to keep up potty training.

    During daycare, the playrooms have specially designed indoor dog potties.

    If your dog has special requirements, just let the front desk know and we will do our best to accommodate your pup’s needs.

  • What are the rules and requirements for Doggie Daycare?

    To be eligible for daycare all guests must pass our evaluation process. All pups must also be current on vaccinations and be on a flea preventative. To be eligible for daycare, all dogs must be good with other dogs and humans.

    Puppies must be 4 months or older and spayed and neutered by 7 months of age to participate in playgroup.

    Younger pups and unaltered pets can participate in our Individual Care Program.

    *Please note that Paws Staff has full discretion on participation in doggie daycare.*

    If your dog is boarding for multiple days, we may put your dog on half day play or give your pup full days off from playgroup for their health and safety. During “days off” your pup will participate in our Individual Care Program where they will get additional walks and private interaction with our staff.

  • What if a dog fight occurs?

    The paws staff is trained to evaluate dog behavior and the warning signs before a fight breaks out. Any inappropriate behavior from our guests will result in “time out” or removal from the play group, and owners will be informed of the behavior.

    In the event that a fight does occur, the staff will safely break up the fight using distraction techniques. Dogs will be looked after medically, if necessary. Proper documentation and reporting will be completed and owners will be informed. The offending dog(s) will be removed from the playgroup.

    There is a risk in free dog play.

    Dogs play with their mouths full of teeth and paws with nails. There is always the possibility of scratches, scrapes, nicked ears, and puncture wounds, which may or may not require medical attention.

    Owners are often surprised that the dog who gets hurt is often the dog that started the conflict. Your dog’s behavior may be very different when you are not around.

    If your dog injures another dog, you are responsible for any cost associated with that injury. If your dog is injured through normal dog play, you are responsible for any cost associated with your dog’s injuries.

  • What is Canine Cough, how is it transmitted, and how is it treated?

    Canine Cough, also referred to as Kennel Cough, is an upper respiratory infection caused by both a bacteria and a virus.

    Canine Cough in dogs will stimulate a coarse, dry, hacking cough about three to seven days after the dog is initially infected. It sounds as if the dog needs to “clear it’s throat” and the cough will be triggered by any extra activity or exercise.

    Many dogs that contract Canine Cough will display only minor signs of coughing that may last seven to ten days and will not require any medication at all. The majority of dogs with the disease continue to eat, sleep, play and act as normal, except for that annoying, dry, non-productive coughing that seems so persistent.

    *It is important to note that we do require all of our guests to have an up to date Bordatella vaccination, however, this vaccination does not protect against all strains of Canine Cough.

    How It’s Spread

    Canine Cough is easily spread through direct contact, surfaces, and air. Dogs can contract Canine Cough anywhere an infected dog has been, this includes the vet’s office, the pet store, the dog park, etc.

    Because a dog with Canine Cough may not show symptoms for up to a week after exposure, if an infected dog is in our care, it will likely leave the facility before ever showing signs of the infection.

    How It’s Treated

    It is always a good idea to have a dog examined if persistent coughing is noticed. Treatment is generally limited to symptomatic relief of the coughing with non-prescription, and occasionally prescription, cough suppressants. If the dog is running a fever or there seems to be a persistent and severe cough, antibiotics are occasionally utilized to assist the dog in recovering and prevent any secondary infections.

    Prevention

    All staff members are familiar with the symptoms of Canine Cough and have been trained on how to prevent the spread as best as possible should a dog in our facility show symptoms.